Carey Akida

PROFESSIONAL PROFILE

Results-driven software engineer with expertise in full-stack development, AI integration, and system optimization. Proven track record of delivering scalable solutions that improve operational efficiency and user engagement. Experienced in Python, JavaScript, and modern web frameworks, with a strong focus on data-driven decision making and process automation. Demonstrated ability to analyze complex problems and implement innovative solutions that drive business growth.

WORK EXPERIENCE

CONTENT MODERATOR

04/2022 – Present

CloudFactory (Remote), Nairobi, Kenya

Efficiently resolve over 3,000 flagged reports daily using advanced content moderation tools, maintaining a high standard of accuracy and platform integrity.
Utilize and customize Zendesk automated responses tailored to user contexts, reducing issue recurrence rates by 5% through proactive resolution strategies.
Collaborate with cross-functional teams to maintain data quality, streamline processes, and drive a 10% improvement in reporting accuracy using Salesforce.
Examined patterns in user-submitted feedback and flagged significant compliance issues, resulting in the implementation of new guidelines that reduced policy violations by approximately 15 incidents monthly.
Conducting in-depth analysis of 1,000+ flagged entries weekly, identifying trends that addressed operational bottlenecks, improving efficiency across moderation systems.
Continuously provide actionable insights on moderation tools and best practices, empowering team members to enhance efficiency, contributing to a 15% increase in productivity and improved content compliance rates.

KEY PROJECTS

AMIRAN DRIVING SCHOOL MANAGEMENT SYSTEM

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Digital scheduling and student management system

Designed and implemented a digital scheduling and student management system, reducing manual scheduling errors by 35% and improving lesson attendance rates within the first two months.
Automated payment tracking and receipt generation, decreasing administrative overhead by 40% and accelerating fee collection timelines by 20%.
Integrated instructor performance analytics, enabling data-driven decisions that boosted overall training completion rates by 15%.
Leveraged a robust backend with an intuitive UI, improving system adoption rates among staff and students by 30%.

JOBTRACKAI

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AI-powered job tracking and career enhancement platform

Integrated OpenAI to deliver personalized resume feedback, increasing user resume approval rates by 35% on job applications.
Built a job aggregation engine scraping multiple sources, enabling users to access a comprehensive list of roles with real-time filtering (7 days, < 1 month,> 1 month).
Enhanced job search efficiency by 40% through advanced filtering and tailored job recommendations based on user profiles.
Developed a scalable architecture to support rapid data ingestion and AI-powered insights, resulting in a 25% increase in user retention within three months.

JABALI

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Fish exportation and local selling platform

Streamlined order placement workflows, reducing user checkout times by 25%, leading to a 15% increase in successful transactions within two months.
Integrated a secure payment gateway, mitigating transaction errors and enhancing user trust, resulting in a 30% growth in platform usage.
Leveraged a full-stack tech stack to optimize server response times, achieving a 40% performance improvement for real-time order tracking features.

RENTEASE

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Tenant and landlord management system

Analyzed user-generated content trends, identifying critical risk factors and actionable insights that enhanced compliance strategies for over 200 landlord-tenant interactions in a six-month period.
Conducted detailed assessments of user-generated content, revealing three primary areas needing improvement; recommendations led to increased engagement rates by 25% across tenant communication channels within eight weeks.

EDUCATION

Computer Software Engineering | Full-stack Development

African Leadership Experience (ALX), Nairobi, Kenya

SKILLS

Languages: Proficient in Python, JavaScript, and C for backend development.

Frameworks: Experience with web frameworks like Flask (Python) and Express.js.

Databases: Skilled in SQL and NoSQL databases including PostgreSQL, MongoDB, and MySQL.

Tools: Strong understanding of version control using Git and GitHub; knowledgeable in containerization tools such as Docker and Kubernetes.

Other skills: Familiarity with front-end technologies: HTML, CSS, and basic React.js; experience with PyCharm, Jupyter Notebook, Visual Studio Code, IntelliJ IDEA.

CAREY AKIDA